1. How can I contact you?

You can contact us by sending an email to curvana.usa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer you a wide range of high-quality products at affordable prices.

3. Can I get a refund on my products?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more information.

4. How long does shipping take?

Shipping times vary depending on the product and your location. Generally, it takes between 7-20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience and understanding.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, please note that there may be some restrictions and additional fees for certain destinations. You can check if we ship to your country during the checkout process.

6. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

8. Are your products safe for pets?

Yes, our products are designed with the safety and comfort of pets in mind. We ensure that all materials used are pet-friendly and non-toxic. However, it is always important to supervise your pet while using any new product.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing a large quantity of our products, please contact us at curvana.usa@gmail.com for more information.

10. How can I stay updated on new products and promotions?

To stay updated on our latest products and promotions, you can subscribe to our newsletter. Simply enter your email address in the subscription box located at the bottom of our website. You will receive regular updates and exclusive offers straight to your inbox.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at curvana.usa@gmail.com.

You can always contact us for any return question at curvana.usa@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at curvana.usa@gmail.com.